Frequently Asked Questions
Everything you need to know about shopping at CraftNest
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 10-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are the materials used in your products sustainable?
Yes, CraftNest is committed to sustainability. We source eco-friendly and ethically produced materials for all our products to ensure minimal environmental impact.
Can I track my order once it has shipped?
Absolutely! Once your order leaves our warehouse, you will receive an email notification containing a tracking link and number to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer bulk or wholesale discounts?
Yes, we offer special pricing for bulk orders and wholesale partnerships. Please reach out to our sales department via the contact form for a personalized quote.